Customer Service Lead (Boston, MA)

If you are friendly, positive, and dependable – we want to talk to you!

As a Customer Service Representative Lead at Anton’s Cleaners – you will be the first person that customers meet when they enter the store. You will be responsible for keeping accounts up to date, answering questions, and ensuring a 5-star experience each visit.

Our customer service representatives are the face of Anton’s – providing a welcoming environment for our customers. In this role you will oversee the front end of a busy dry cleaner, process dry cleaning orders, sign up new customers, explain new services, retrieve orders, tender payment, answer phones, and train new employees. You will directly report to the district area supervisor.

What you can expect:

• Flexible Hours
• Competitive Starting Pay
• Career Advancement Opportunities

Skills Required:

• You have strong people skills – you are approachable, a good listener, and empathetic
• You have basic computer skills
• Ability to communicate well and adhere to company standards and policies

Preferred Skills (not required):

• Previous experience working in a customer service role
• Desire to learn about our processes and grow within the organization

Anton’s Cleaners is a leader in quality clothing care. As the largest retail dry cleaner in Massachusetts, Anton’s prides itself on valuing its employees. We encourage personal growth and reward performance with advancement opportunities.

Apply online at https://www.antons.com/why-antons/employment/apply-online/

or visit:

Anton’s Cleaners
135 W Broadway, South Boston, MA